User Success & Support

The online Knowledge Base contains comprehensive reference documentation of all Orbit GT products, documentation on technical issues, and basic tutorials.

Hotline support is free of charge when having active Orbit maintenance or Bentley Select contract. A running subscription on 3DM Cloud includes support.

Please create your support ticket via the Service Request Portal.
This community page describes how to create a Service Request.

It is Orbit GT’s most important goal to make our users successful.  Our Success Services are intended to provide ample instruments to achieve this goal.

Orbit GT User Success Consultants can help improve your business efficiency using their vast experience and in-depth knowledge of the Orbit GT portfolio and the countless real-life implementations.
On-demand service actions are paid, feel free to request a quote from our Sales Team.

Having maintenance allows you to download and install upgrades released within your maintenance period.
The purchase of a subscription on our SaaS platform 3DM Cloud includes all upgrades to the platform as long as your subscription is active.

To verify the active licenses and maintenance periods you can go to the My Orbit GT Portal.
For more details, please consult the MSA (Master Service Agreement) or contact our Sales Team.