The Orbit GT Customer Success program provides access to online documentation, email support, dedicated webinars, training session in our offices or onsite and a range of Success Services. All on-demand service actions are paid, except for the access to the free Knowledge Base which contains comprehensive documentation of all Orbit GT products, as well as documentation on technical issues and solutions.
Please consult the Knowledge Base before sending us an email.

The Customer Success Team is at your service by sending an email to support @ orbitgt dot com.

Hotline Support

To allow our Customer Success team access to your installation, please download the Online Support tool below when requested by a member of our team.

Success Services

It is Orbit GT’s most important goal to make our customer successful.  Our Success Services are intended to provide ample instruments to achieve this goal.

Orbit GT Customer Success Consultants can help improve your business efficiency using their vast experience and in depth knowledge of the Orbit GT portfolio and the countless real life implementations.  Feel free to request a quote form our Sales Team or your Orbit GT Representative.

Maintenance and Upgrades

Having maintenance allows you to download and install upgrades released within your maintenance period.

For more details, please consult the MSA (Master Service Agreement) or contact your Orbit GT Representative.

Purchase of a subscription on our SaaS platform 3DM Cloud includes all upgrades to the platform as long as your subscription is active. Additional services and/or features may be subject to supplementary purchases.

Plugin Development

The Orbit 3DM Publisher and Orbit 3D Mapping Cloud come with a 3D Mapping Viewer SDK including 3 API’s for the development of embedded solutions.  Documentation is available on our Developer Zone.

Have a look here on what you can achieve with the freely available plugins, built using this SDK.

Access to Developer Zone, Plugins, and SDK are free for use, development, and deployment.  Contact us for more information.

Need more information ?

Take a look at out Success Services overview.

Your Orbit GT Representative and our sales team are ready to inform you.