The Orbit GT User Success program provides access to online documentation, email support, dedicated webinars, training and a range of other Success Services.

 

Documentation

The online Knowledge Base contains comprehensive reference documentation of all Orbit GT products, as well as documentation on technical issues and solutions.

Support

Support is free of charge within an active maintenance period.
The purchase of a subscription on our SaaS platform 3DM Cloud includes support as long as your subscription is active.

The User Success Team is at your service by sending an email to orbit.support @ bentley dot com.
Please consult the Knowledge Base before sending us an email.

To allow our User Success team access to your installation, please download the Online Support tool below when requested by a member of our team.

Success Services

It is Orbit GT’s most important goal to make our users successful.  Our Success Services are intended to provide ample instruments to achieve this goal.

Orbit GT User Success Consultants can help improve your business efficiency using their vast experience and in-depth knowledge of the Orbit GT portfolio and the countless real-life implementations.
On-demand service actions are paid, feel free to request a quote from our Sales Team.

Maintenance and Upgrades

Having maintenance allows you to download and install upgrades released within your maintenance period.
The purchase of a subscription on our SaaS platform 3DM Cloud includes all upgrades to the platform as long as your subscription is active.

To verify the active licenses and maintenance periods you can go to the My Orbit GT Portal.
Request access via email to the support team.

For more details, please consult the MSA (Master Service Agreement) or contact our Sales Team.